Returns & Exchanges
Returns and Exchanges Policy
We will accept returns and exchanges only if you contact us within 7 days of receiving the product, and the product is unused and unopened.
Returns/Exchanges accepted
- Unused and unopened products
- Contact within 7 days of receiving the product
- Defective or damaged items
- If you receive a product different from what you ordered
No returns or exchanges accepted.
- Used or opened products
- More than 8 days have passed since the product arrived.
- Sale items or outlet items
- Damage caused by the customer
Returns & Exchanges Process
1
Contact Us
Please contact us first via email (info@aotomori.jp) or through our inquiry form.
2
Returning the product
We will provide you with instructions on how to return the item. Please return the product using its original packaging.
3
Confirmation/Processing
After receiving the product, we will check its condition and then either ship a replacement or process a refund.
About shipping charges
In the case of defective products or incorrect deliveries, we will bear the shipping costs. For returns or exchanges due to customer convenience, the return shipping costs will be borne by the customer.
About refunds
After we receive and inspect the returned item, we will issue a refund to your original payment method within 7 business days.
